Current description of payment terms is unclear. Zintro claims to charge no markups, but my rate is instantly bumped up when I submit a pro
Your description of fees and markups is unclear and misleading.
You DO charge a percentage markup, even though your description explicitly says you don't.
Because this is inaccurately stated, I don't have faith in other descriptions about Premium services. Can I pay for premium service and not incur your markup?
Why is this so fuzzy?
Payment through Zintro is optional and the percentage applied to payments through Zintro is a cost for the service of escrow and conflict resolution exclusively for payments.
If an Expert has connected with a Client, either by one of them being premium or one of them paying a one time connection fee, they can process payment through any way they want and Zintro does not charge a percentage of the bill. A lot of clients choose to use Zintro for processing payment because they can easily pay with a credit card.
We are working on improving the messaging and making the system more self explanatory and we are going to decouple payment from connection completely in the next couple of months. We want to give the best user experience possible and we are working hard to make it happen.
I truly appreciate your feedback,