Respond to the questions/support requests within a decent period of time
Even though you get an auto response, saying most mails receive response in a couple of hours, i had to wait for 9 days to receive an answer.
I am very sorry for the inconvenience. Our average response time is under 48 hours and we are aiming at reducing that to under 24 hours. We are working to improve our customer service practices and truly appreciate your feedback.