Skip to content

Password Recovery

Hi there,

Thank you for reaching out to us.

Password recovery is easy:

  • If you are not already on the Login screen, click on Signin (upper right hand corner of the screen).
  • Enter your E-mail into the E-mail field
  • Click on “Forgot Password?” link
  • Assuming email address is found, an email with your password will be sent to your email.

    A few reminders:

    1. Your Userid is your email address
      - The number one reason that users cannot log in is that they forgot that they logged in under a different email address.
    2. Passwords are case sensitive
    3. Be careful with similar numbers & letters. For example:
      - “l” (lower case ‘L’) vs. “1” (number ‘1’) vs. “I” (upper case ‘i’)
      - “O” (upper case ‘o’) and “0” (number zero)

    Click here to Go to Zintro

    Let us know if you have any questions.

    Thank you!

    Feedback and Knowledge Base