Thank you for reaching out to us.
Password recovery is easy:
- If you are not already on the Login screen, click on Signin (upper right hand corner of the screen).
- Enter your E-mail into the E-mail field
- Click on “Forgot Password?” link
- Assuming email address is found, an email with your password will be sent to your email.
A few reminders:
- Your Userid is your email address
- The number one reason that users cannot log in is that they forgot that they logged in under a different email address.
- Passwords are case sensitive
- Be careful with similar numbers & letters. For example:
- “l” (lower case ‘L’) vs. “1” (number ‘1’) vs. “I” (upper case ‘i’)
- “O” (upper case ‘o’) and “0” (number zero)
Let us know if you have any questions.