I think Zintro should...

  1. compel your clients to provide more background on the project for which they need experts.

    Currently, most requests for expertise give a list of nouns that the client envisions describes their requirements. But this is insufficient for experts to understand their needs. Zintro should compel clients to describe their projects (subject to confidentiality) and give a more complete RFP, including such things as level of expertise (i.e., is this a junior position, a senior role, or an expert role that commands an expert's pay scale).

    I feel that I am responding to most RFPs completely blind and I am losing patience with the Zintro process.

    79 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Clients are now asked to provide more information depending on the type of inquiry they submit. We will continue to work on improving it to make sure you have all the information you need to qualify the project.

    Our new easy to use Conversations lets you start a conversation more informally, without masking and without any limitation. Ask away!

  2. 54 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 41 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Client should be able to edit their Inquiry after sending

    I would like to be able to edit my Inquiry after posting it.

    31 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    A client can now edit the inquiry until it is released. If you wish to edit it once it has been released you must contact customer support.

  5. It should be free until a collaboration really took place

    Currently zintro charges a fee for commutations between interested parties. I think it should be free until any collaboration actually takes place. Of course this would be an honor system where members have to be honest about their progress.

    31 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 23 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show experts how many others have been invited to submit a proposal. I'm more likely to respond if the client has shortlisted me.

    When someone calls or emails me (outside of Zintro), I make a point of always responding. I think it is courteous and professional to do so. When I receive a proposal invitation in Zintro, I don't know if the invitation has been blasted out to dozens or hundreds of others, or to a shortlist of experts. It would be very helpful to know.

    21 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can see if you were shortlisted in any conversation. We will include more visibility to the status of an inquiry and it’s responders in the near future.

    Check out the all new Conversations. No masking, no limitations, only easy to use conversations.

  8. 14 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve matching algorithm.

    your matching algorithm leaves a lot to be desired. i am continuously matched with projects that do not match my skill set or other things in my profile. Zintro has proven to be of no value to me.

    also, there are several communication in my stream for which I have never received an email.

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We are constantly working on improving the matching algorithm to become more and more precise with time. Currently 90% of our inquiries have up to 12 answers within 24 hours, which tells us that the core of the matching algorithm is working correctly.

    Our e-mail notifications are having sporadic deliverability issues with some e-mail providers. The first thing you should do is “whitelist” our domain Zintro.com as safe in your e-mail account. We have planned a switch in e-mail delivery system in the coming months that will improve deliverability further.

    Thank you for your feedback

  10. Need read receipt for Znotes.

    I have sent several Znotes with questions to potential clients and have not received answers. I am not sure the notes are going through.

    9 votes
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    completed  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ligher Website & Mobile App/Mobile Website Version

    Zintro takes a lot of time to load on my system even though I have good internet speed (8 MBPS). Kindly make the site lighter.

    Also an app/mobile version of the site for all platforms (Operating Systems) would be appreciable.

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. 8 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    As an Expert you can define your rate when you send a proposal. Experts offer a free call if they see a potential long-term engagement with the Client. We are improving the User Interface of Zintro and will take your concern into account.

    Thank you for your feedback

  13. Inquiries are not relevant to my expertise

    I continually get inquiries from clients who are not only not looking for my expertise but have businesses that are diametrically opposed to mine. I'm a quit smoking coach and get repeated inquiries from tobacco farmers and marketers. I have not had one legitimate inquiry in more than a year on Zintro and ready to give up.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We released MATCHES as a way to let all experts create a custom matching algorithm that fits each expert’s needs. We have also released a brand new matching algorithm that has shown to deliver much better matches. We will continue to work on improving it as we learn more about your usage.

  14. Respond to the questions/support requests within a decent period of time

    Even though you get an auto response, saying most mails receive response in a couple of hours, i had to wait for 9 days to receive an answer.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I am very sorry for the inconvenience. Our average response time is under 48 hours and we are aiming at reducing that to under 24 hours. We are working to improve our customer service practices and truly appreciate your feedback.

  15. Business Etiquette

    Develop a method to inform those who propose solutions to be notified of the result of their proposal. A simple "You did not make the cut" would be a professional approach.

    6 votes
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I wish the site was easier to navigate

    The website is a bit difficult to navigate, and I wish the Zintro inbox had similar functionality to gmail, where each inquiry response is organized by subject and it's clear which are read vs. unread. Once read, I wish there was a way to click on the messages I want to "archive" into a different folder. It would also be great if proposals were organized as "attachments" or perhaps all had the same subject or tag (i.e., Official Proposal, with a yellow tag that indicates this visually). Lastly, it would be great if you could "like" or "star" experts as…

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have just released the all new Conversations section that has simplified drastically the way you can engage with a client or expert, making it easier than ever to interact and connect.

  17. Simplify Inquiries Management

    I am a bit confused about how to manage the zmail and workflow pages:
    - not sure how some enquiries end up in workflow - I thought it was once the enquiry was flagged, but I see I have 5 enquiries flagged in my zmail but 7 in the workflow
    - I would like to be able to simply delete some enquiries that have nothing to do with my expertise, for the moment I can only archive them (I think), meaning they are still accounted for in the zmail total
    - as already suggested by someone else, a read receipt…

    5 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. OFFER A CONTACT PAGE! This is NOT a serious business!

    I found no way to contact you or a place to enter feedback about problems with your site (errors, yep! there are some - like for ex. not being able to login!). Made me have real doubts about how serious this site could be at all , if there is nobody you can contact when you have a problem.

    5 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Very often solution seekers, provide very very general information/question concerning their tech need

    Very often solution seekers, provide very very general information/question concerning their tech need,
    For example: need information/consultation about exlusive construction chemicals
    This is like saying I want to find a boat in the ocean,
    For Christ sake could it be more specific?

    Or I need consultation concerning size reduction:
    In size reduction there are specific size ranges which refer to
    coarse (primary) crushing, secondary, tertietary,
    milling (up to 40 micron) fine milling (20-40 micron) and ultra fine milling=under 20 micron.
    Feed material properties have great importance too: is it a mineral, organic origin or else, moisture, hardness, feed size, ETC....... …

    5 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make it easy to land on my own home page

    simplify everything
    Let me create and then find my Zintro home page

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We already release MATCHES a few months ago as your own custom Zintro listing and a way to fine tune your matching algorithm.

    In the upcoming months we will roll-out Conversations, which will let you manage your active conversations much more effectively.

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